Consumer Advisory: MYCASH MONEY PTE. LTD. UEN No: 201940572M, the provider of the MyCash Money Account, E-money issuance, and Cross-border money transfer service is holding a Standard Payment Institution Licence (License No: XXXX) from the Monetary Authority of Singapore under Payment Services Act (2019). Consumers (users) are advised to read this Customer Agreement carefully. Besides, MYCASH MONEY PTE. LTD. is not a bank and therefore the Singapore Deposit Insurance Scheme (SDIC) does not apply.
MyCash Money Pte. Ltd. is licensed by the Monetary Authority of Singapore to provide account issuance services for e-money and cross-border money transfer services. Please note that this does not mean you will be able to recover all the money you paid to MyCash Money Pte. Ltd. if our business fails.
YOU SHOULD NOT REGISTER FOR A MYCASH MONEY ACCOUNT OR YOU SHOULD IMMEDIATELY CEASE YOUR USE OF MYCASH MONEY IF AT ANY TIME YOU DISAGREE WITH ANY OF THE TERMS OF SERVICE HEREIN. YOUR REGISTRATION AND/OR CONTINUED USE OF MYCASH MONEY SHALL MEAN THAT YOU UNDERSTAND, ACCEPT AND AGREE TO BE GOVERNED BY ALL OF MYCASH MONEY’S TERMS AND CONDITIONS OF SERVICE. YOU MUST BE AT LEAST 18 YEARS OF AGE TO REGISTER A MYCASH MONEY ACCOUNT. IF YOU ARE BETWEEN THE AGES OF 12-18 YEARS, YOU MAY REGISTER A MYCASH MONEY ACCOUNT WITH YOUR PARENT OR LEGAL GUARDIAN’S CONSENT.
The MyCash Money Account, E-Money and Cross Border Money Transfer services are provided by MYCASH MONEY PTE. LTD. (Company No.: 201940572M), a private limited company incorporated in the Republic of Singapore. These Terms of Service shall govern your access to or use of MyCash Money. If you abide by these Terms of Service, we grant to you a revocable, non-transferable, non-exclusive and limited right to use our MyCash Money services following the terms hereof.
We, MyCash Money, reserve the right to amend, modify, add or remove any provisions under these Terms of Service at any time as we deem necessary by providing you with 30 days’ notice of such change. After such a notice period, changes shall become effective upon upload and publication by us on this site. Your continued use of MyCash Money shall constitute your acceptance of the prevailing Terms of Service including any term which may have been amended from time to time. You are responsible to regularly check these Terms of Service for any update or amendment to terms.
For these Terms of Service, the following expressions or capitalized words when used herein shall have the following meaning:
2.0 MYCASH MONEY ACCOUNT & SERVICES
2.1 By registering for an account, you warrant and represent that you are 18 years of age or above. If you are below the age of 18 years, you will be required to additionally present your parent or legal guardian’s identification document by way of proof of consent. Your parent or legal guardian shall be deemed to have agreed to be bound to these Terms of Service on your behalf.
2.2 You may only register one (1) MyCash Money account under each Singapore registered valid mobile phone number, up to a maximum of one MyCash Money Accounts. Each MyCash Money account has a load limit of SGD 5,000.00. You represent and warrant that all information provided to us towards your MyCash Money account is true, accurate and complete, and you agree to provide us with up-to-date information of yourself including such identification, verification or other documentation as we, MAS or other lawful authorities may request from time to time. We have the right to reject your application for a MyCash Money account without the need to provide any reason. Value loading shall only be allowed via bank and credit card transfers or in any other manner as may be prescribed by us.
2.3 You are responsible for maintaining the security of your log-in details, personal identification number (PIN), password, touch ID and other information or feature concerning your MyCash Money account. You shall not share any details with other parties and shall immediately change your PIN, password or identification feature and inform us if your account has been in any way compromised or you suspect any unauthorized access or use of your MyCash Money account.
2.4 You are responsible to check your transaction history regularly. Any irregularities should be reported to us immediately. We shall not be obligated to investigate any disputed transactions if it is reported to us more than 7 days following the date of the transaction.
2.5 Your MyCash Money account is personal to you. No person other than you shall have any right of claim from us to the value stored in your MyCash Money account.
2.6 You acknowledge and agree that your MyCash Money account does not constitute a banking account or any form of term deposit. No interest, dividends or other payments shall be accumulated or payable to you on the value held in MyCash Money.
2.7 You may not assign, transfer or subcontract any of your rights or obligations under these Terms of Service to a third party without our prior written consent.
2.8 You agree not to hold us liable for any loss or damage whatsoever arising from your failure to keep information relating to your MyCash Money account secure and confidential or for any acts or omissions under your account or from your use of MyCash Money or for any loss or theft of your MyCash Money account. If your MyCash Money malfunctions, you shall immediately notify us of such malfunction. Upon receipt of your report, MyCash will investigate whether your MyCash Money account has malfunctioned through no fault of yours and if this is found to be the case, will replace your MyCash Money account (with the relevant value) within 30 working days from your notification of such malfunction to us.
2.9 You shall always ensure that you have sufficient funds to carry out an intended transaction. If for any reason your account stands in a negative balance, you agree that this shall constitute a debt owing from you to us and repayable immediately by way of reloading or deposit. Your failure to do so promptly shall constitute a breach of these Terms of Service and we shall be entitled to proceed with such action as we deem fit including suspension or termination of your account and commencement of legal action against you.
2.10 You agree that we may impose a limit on the amount of stored value held in your MyCash Money account or the number of transactions you may execute in a specific period.
2.11 We reserve the right without liability to you to modify or discontinue, temporarily or permanently, the MyCash Money services or any feature or part thereof, at our absolute discretion.
2.12 We may suspend your MyCash Money account with or without notice and without liability to you for purposes including but not limited to system maintenance, suspicious activities, insufficient funds, at the request of MAS or other lawful authorities, compliance checks and audits or such other reason as we deem prudent or necessary. If this occurs, you accept that you will not be able to effect transactions through MyCash Money and you agree not to hold us liable in any way for any interruption. We may also terminate or close your account with us at any time following these Terms of Service.
3.0 USE OF MYCASH MONEY
3.1 You agree to the following terms about your use or operation of your MyCash Money account:
3.2 We reserve the right, with or without prior notice to you, to take any one or more of the following actions if you are in breach, or we have reasonable cause to believe that you are in breach, of your use of MyCash Money or any provision under these Terms of Service or any applicable laws or we have reasonable grounds to do or refrain from doing any of the following:
3.3 You agree that it is your responsibility to ensure that you have sufficient funds in your MyCash Money account to effect a transaction, that the funds are transferred to the correct intended third party, as well as the legality of your transactions. You undertake not to hold us liable for losses or damages you may suffer on account of any of the foregoing.
3.4 You agree not to hold us liable in any manner whatsoever in the event of a dispute between you and a merchant or other third parties unless it is manifest that such dispute arose from a breach, default, error or omission on our part us under these Terms of Service or a failure of the MyCash Money systems.
4.0 SUSPENSION & TERMINATION
4.1 We may suspend the MyCash Money services from time to time in the event of any security concerns or unexpected technical, system, maintenance, modifications, fixes, bugs or other related issues. In so far possible, we shall provide you reasonable prior notice.
4.2 We may also suspend your MyCash Money account at any time in the event of any suspicious or fraudulent activity or your violation of any of the terms herein.
4.3 Your MyCash Money account will be suspended if it is dormant or no transactions have been affected by you through MyCash Money for a period over 6 months. You will be required to contact us to reactivate your account and we reserve the right to charge a reactivation fee of maximum SGD 50.00.
4.4 You agree that we may at any time, with or without prior notice and as we deem fit or necessary, suspend or terminate your MyCash Money account or the MyCash Money services generally for causes including but not limited to the following: -
(a) your breach of any of these Terms of Service;
(b) we have reason to believe that your account is used in connection with any fraudulent, criminal or other illegal activities;
(c) if we cease for whatsoever reason to provide any or all the MyCash Money services.
(d) if we are no longer in possession of the requisite approval or license (where applicable) for the operating the E-Money; and/or
(e) at the request of MAS or any governmental or law enforcement body or
4.5 Your MyCash Money account is valid for use for a maximum of 2 years from the date that it is registered and validated for use by us, and thereafter your MyCash Money account shall expire. We may in its discretion and from time to time extend the validity period for your MyCash Money account.
4.6 Upon the expiry of your MyCash Money account or should you wish to terminate your MyCash Money account, you may, at any time, submit a request to us for a refund of the unclaimed balance (the “Refund Request”), unless your MyCash Money account has been suspended. Such a request shall be made in the manner and form and accompanied by the information and supporting documentation as may be required by us from time to time. Upon receipt of your request, we will provide, subject to verification and deductions, if any, a full refund of the unclaimed balance to you.
4.7 Where your MyCash Money account is found to be defective, the process for the refund of the stored value on the defective MyCash Money account shall, mutatis mutandis, follow the same refund procedure as detailed in the context of the Refund Request (set out above). A replacement of your MyCash Money account shall be issued to you if you pay the minimum stored value amount. The defective MyCash Money account shall be terminated upon such a request for a replacement. For this clause, your MyCash Money account shall only be regarded as “defective” in the event it's electronic data cannot be reliably read for any reason whatsoever as determined by us.
4.8 All pending transactions and any fees or sums due to us or other parties will be processed and deducted before the closure of your MyCash Money account. A maximum of SGD 60.00 may be charged as closing fees. Thereafter, any remaining positive balance will be encashed and deposited into your nominated bank account but subject always to satisfactory security verification and provided always that there are no pending disputes, claims or lawful reasons for us to hold or retain any sums.
MYCASH MONEY SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, THAT THE SERVICES OR ANY FEATURE THEREOF SHALL ALWAYS BE RELIABLE, TIMELY, SECURE OR DEFECT FREE, OR THAT THE SERVICES WILL BE UNINTERRUPTED AND AVAILABLE AT ALL OR ANY PARTICULAR TIME OR LOCATION. YOU
ACCEPT THAT WE DO NOT REPRESENT OR WARRANT THAT THE PLATFORM, SYSTEM OR SOFTWARE WILL BE UP-TO-DATE OR ERROR-FREE AT ALL TIMES. YOU ARE ALSO AWARE AND ACKNOWLEDGE THAT THE SERVICES RELY ON THIRD-PARTY TECHNOLOGIES AND FACILITIES INCLUDING WIRELESS CONNECTIVITY WHICH ARE NOT WITHIN OUR CONTROL. YOU ACKNOWLEDGE THE CHARACTERISTICS AND LIMITATIONS OF DIGITAL AND WIRELESS NETWORKS AND THAT DATA MAY BE CORRUPTED, DELAYED OR LOST DESPITE SECURITY AND OTHER MEASURES TAKEN BY US. YOU AGREE NOT TO HOLD US LIABLE FOR ANY FAILURES AS HIGHLIGHTED ABOVE.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND DISCRETION AND YOU WILL ASSUME TOTAL RESPONSIBILITY THEREFOR. YOU WILL RELY ON YOUR OWN
REVIEW AND EVALUATION OF THE SERVICES TO ASSESS ITS SUITABILITY FOR YOUR PARTICULAR PURPOSE. YOUR SOLE REMEDY AGAINST US IN THE EVENT OF DISSATISFACTION IS TO CEASE USING THE SERVICES.
6.1 Our obligations hereunder relate strictly to the operation of your MyCash Money account and its related services. We shall not be liable for the goods, services or any transactions which you conduct with merchants or other parties via your MyCash Money account. You shall resolve all and any dispute whether as to the quality, safety, merchantability, legality or any other matters directly with the relevant merchant or third party.
6.2 You shall promptly notify us in writing with enough details if you erroneously input the wrong transaction amount, transferee details or other requisite information. We may assist to investigate but shall not be obligated to reverse the transaction. You understand and accept that the consent of other parties may be involved for any reversals or refunds and you shall resolve the matter directly with the said party if necessary.
6.3 You shall be solely responsible for any fees charged by merchants, banks or other third parties and/or the payment of Goods and Services Tax (GST) and any other duties or charges arising from the transaction undertaken by you with merchants and third parties.
6.4 We shall not be responsible if your MyCash Money account is compromised due to your failure to keep your log-in details, password and/or PIN secure. You should promptly notify us in any such event so that we may reasonably assist to stop or arrest any unauthorized use, including suspending your MyCash Money account.
6.5 You shall report to us any dispute relating to your transaction history within 7 days following the date of the disputed transaction, failing which all transactions shall be deemed correct and final and no further queries will be entertained. We will investigate any dispute raised by you within the stipulated period but shall be under no obligation to effect any reversal or refund unless our investigations reveal an error in our system or default on our part, or the consent of the affected third party, if necessary, has been duly given.
6.6 To the fullest extent permitted by law, we, including our directors, officers, employees, and affiliated companies, will not liable to you or any third party for any loss or damages whatsoever, whether direct, indirect, consequential, punitive, exemplary or incidental arising out of or in connection with your MyCash Money account or the failure of MyCash Money to operate, including without limitation loss of opportunity or goodwill or revenue, damage to property, injury to person or death, theft or fraud. Your acceptance of this limitation is an essential term of your use of MyCash Money and our services and you acknowledge that we would not have otherwise agreed to provide the MyCash Money services to you without your agreement to this term.
You agree to indemnify us, our directors, officers and employees, and our affiliated companies to the fullest extent possible, from and against any liabilities, costs, demands or claims whatsoever on a full indemnity basis, which may be made by any third party due to a breach by you of any of these Terms of Service or arising in any way from or in connection with your default, omissions, negligence or use of the MyCash Money Services.
8.0 INTELLECTUAL PROPERTY RIGHTS
8.1 You shall use MyCash Money strictly following these Terms of Service and shall not: (a) decompile, reverse engineer, disassemble, attempt to derive the source code or decrypt the MyCash Money application; (b) make any modification, adaptation, improvement, translation or derivative work from the application; (c) violate any applicable laws, rules or regulations in connection with your access or use of the MyCash Money application; (d) remove, alter or obscure any proprietary notice in connection with the application; (e) use the application for any revenue-generating endeavor, commercial enterprise or other purposes for which it was not designed or intended; (f) use the application for creating a service, product or software which directly or indirectly competes or substitutes the MyCash Money services; (g) use the application to send out unsolicited emails; or (h) use any of our intellectual property or other proprietary information in the design, development or distribution of any applications, accessories or devices for use with MyCash Money.
8.2 You should assume that all software and collaterals in connection with MyCash Money, and all graphics, text, photographs, artwork, logos, user interfaces, sounds, music, computer code, and other materials in this website or our MyCash Money application, including but not limited to our logos, the design, “look and feel”, expression and arrangement of the website and application, is owned, controlled by or licensed to us and/or protected by copyright, trademark or other intellectual property rights. Save as expressly provided herein, no license is granted to you by implication, estoppel or otherwise with respect our intellectual property and you may not use, copy, reproduce, transmit or distribute any component or part of our intellectual property without our prior written consent.
9.0 PRIVACY NOTICE & DATA PROTECTION OBLIGATIONS
9.1 Our Privacy Notice is incorporated into these Terms of Service by reference. You agree to our Privacy Notice and accept that it forms an essential and integral part of these Terms of Service. You consent to our use of your data following the terms of our Privacy Notice and our prevailing privacy policies.
9.2 You agree that by registering an account with us and/or using MyCash Money, you have authorized and consented to your data being disclosed to and/or processed by third parties to provide the MyCash Money Services to you.
9.3 You grant us consent to confirm your data with other entities or agencies to verify your identity and/or to comply with any legal or regulatory requirements in connection with MyCash Money services.
9.4 You accept that we may be required to revise our Privacy Notice and/or policy from time to time. All revisions will be promptly notified through our website. Your continued use of MyCash Money services shall mean that you have agreed and consented to our Privacy Notice and policy as revised.
9.5 If the personal data of minor children under your care is provided to us, you expressly consent to the processing of the child’s data for the services and as disclosed herein and personally accept and agree to be bound by our Privacy Notice and to take responsibility on his/her behalf.
10.0 GENERAL PROVISIONS
10.1 If any provision of these Terms of Service is found to be invalid, void or unenforceable under any applicable law, such provision shall be excluded or deemed deleted to the limited extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Service. The remaining provisions herein shall not be affected and shall fully continue to apply.
10.2 Our failure to enforce or insist on strict performance of any of these Terms of Service shall not be construed as a waiver of any provision or right herein unless such waiver is made in writing, nor shall any course of conduct between us or any other party be deemed to modify any provision of these Terms of Service.
10.3 These Terms of Service may not be construed or interpreted to confer any rights or remedies on any third parties.
10.4 Where any term hereof by its sense, nature or context is intended to survive the closure of your MyCash Money account or termination of the agreement between us, such term shall continue in full force and effect to be binding on you, including without limitation terms as to representations, warranties and indemnities given by you, our intellectual property rights, personal data protection and limitation of liability.
10.5 We will not be responsible for any delay or failure in performing our obligations herein due to an unforeseeable event or because of which is not within our reasonable control (force majeure). Force majeure events shall include without limitation acts of sabotage, fire, natural catastrophes, regulatory changes or directives, and failure or interruption of utilities such as electricity, communications or internet service providers or banking systems.
10.6 We may assign, transfer, subcontract and/or novate our rights or obligations under these Terms of Service as we deem fit or necessary subject only to prior notice to you.
10.7 In the event of a dispute between the English and non-English versions of these Terms of Service (if any), the English version shall be the prevailing and governing version.
10.8 These Terms of Service shall be governed and construed following the laws of Singapore and in the event of any legal proceedings arising out of or in connection herewith, you agree to submit to the exclusive jurisdiction of the courts of Singapore. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (AIAC) following the Arbitration Rules of The Arbitration Amendment (No. 2) Act 2018 for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Malaysia. The Tribunal shall consist of 3 arbitrators - one chosen by us, one by you, and one mutually chosen by both parties. The language of the arbitration shall be in English.
Last Updated: 10 March 2020